Ecommerce businesses have numerous customer data in their database. You have to keep track of all the data accurately, otherwise, a slight mistake can turn fatal for you. Contact management records contact data for individuals and businesses in your business network, including suppliers, customers, leads, partners, subscribers, etc.
This article will briefly introduce your A to Z guide for contact management. Let’s take a look.
Organize your Contact Database
The foremost thing you have to do for contact management is to organize your existing contact database. Some of the data may be outdated, duplicates, or no longer valid. Unnecessary data takes up a lot of space and may create clutter in your database. Thus, before adding new contacts to your business, you need to improve your contact management strategy.
Your customer data is the backbone of your business, thus, it’s essential to have a backup and keep your data secure. To organize your contacts, you will need to delete and edit many contacts, which may lead up to a few mistakes. The majority of CRMs and contact management tools to back up your contacts. Additionally, you can save this data on a CVS file on your computer and access it if mistakes happen.
Choose the best Contact Management Software.
You’ll need a great CRM system that offers excellent features, such as storing prospects and customer data in one place, monitoring interactions with customers across phone, email, voicemails, meetings, and live chat, and tracking customer moments.
However, you need to choose your CRM that suits every business regarding their size and type. You need to consider a few things in your mind, such as size, scale, budget, tools integration, and what features you want from CRM tools. There are numerous CRM applications available in the market, such as HubSpot CRM, Pipedrive, Salesforce, Nimble, etc., that you can integrate into your business and easily manage your contacts.
Data entry process and Contact Management
When it comes to data management, you need to include an app where they should enter new data, update contact records, which information fields you should fill in, check for duplicate contacts, and check contact flow.
One person cannot handle all of the responsibility alone, thus, you need to train all of your team members for data management, such as the following.
- Which app they should feed data in
- How to update contacts and which information to fill in
- How to check for duplicate contacts
- How to check for the data flow in between apps
Along with this, you will need data documentation. It will allow new team members to gather all the necessary information quickly. With proper contact management and data entry, you can easily manage and reduce your system’s low-quality, outdated, and duplicate data.
Gather Valuable Data
There are many ways you can gather valuable customer data, such as analyzing and optimizing the channels you collect your data with, offering value in exchange for data, and making sure that the data has been fed on the right tools.
Once you have gotten your valuable data, you need to integrate them to avoid manually managing those data. By integrating those data, you centralize your CRM and keep your data up-to-date and accurate between the apps and devices.
Additionally, you can provide your team with easy contact access and make their work easier and help them focus on strategic tasks and stay productive.
Let’s sum it up by saying comprehensive contact management can help you ease up a few steps in your business and make your team happy. Hopefully, this A to Z guide provides you with the necessary insights about contact management and helps set up your strategies.